Pickup Service Questions

  1. How can I make a household discard donation?
    1. We do not ask for your time or money.
    2. Visit our "REQUEST A PICKUP" page for fast and easy scheduling.
    3. You may take your donation to one of our attended donation centers. For Houston: donation centers are available throughout the metropolitan area. For Detroit: There is one donation center
    4. Our Purple Heart representatives will call periodically asking for usable household discards that you no longer have a need for. You can help support the many programs by saving all of your household discards until a representative calls.
    5. You may also contact us directly at [email protected] to schedule a pick-up.
  2. What happens to the donations?
    1. Donations are sold in bulk to soft goods recyclers- where they are sorted and graded for resale. This helps in four ways:
      1. Provides employment for members of your community
      2. Enables many less fortunate people to purchase good clothing and household items at a greatly reduced price.
      3. Provides funds for veteran's organizations.
      4. Helps reduce the amount of trash in the landfills
  3. Where does the money go?
    1. The proceeds from the bulk sale of household discards goes to the Purple Heart Service Foundation to support over 200 chapters throughout the country. These chapters are engaged locally in civic and welfare work in the interest if U.S. veterans and needy citizens. Chapters and auxiliaries carry on a welfare program under the direction of the Veterans Administration Volunteer Services in their hospitals.

General Questions

  1. Will I get a tax receipt? Your donation tax receipt is available on your personalized donation history page under “My Account”. All donated items are deductible from your income tax at their Fair Market Value. It is up to you, not Purple Heart, to determine the Fair Market Value of the donated items. The government advises that the Fair Market value is the price which a buyer is willing to pay and a seller is willing to accept.
  2. Do I have to be home for the pick-up? NO! Just leave the donation outside your front door by 8am. Please make sure all of the packages/donations are marked for Purple Heart. This ensures that the driver knows what packages are meant to be donations.
  3. What if the weather is bad? Purple Heart will pick up in any weather condition, provided safe vehicle operation. If we need to cancel your pick-up, we will notify you as soon as possible by telephone with a rescheduled date.
  4. How often do you come in my area? Every 1-2 weeks.
  5. Why don't you come into my area? At this time, we only have so many route trucks available for the pick-up service. If you live an in area where our trucks are not available, you can send it to us via UPS!  Just visit our donation page and provide us with your information and we’ll mail you a pre-paid bag that you can drop off at any UPS Store local nationwide!
  6. Where are the donation drop off locations? For Houston: Please click here for the closest dropoff location near you. For Detroit: There is one donation center
  7. Why is there a minimum amount (2 bags) required for a pick-up? Paying a driver, insurance premiums, truck maintenance and the price of gasoline require that a certain amount of donations be picked up by each truck. We ask for several bags/boxes at each stop, to guarantee that enough funds are generated to cover the cost of picking up the goods and meeting the needs of Purple Heart National Service Foundation.
  8. The driver never came by to pick-up the donation? You can email us directly at [email protected] or contact your local office at the number below. Houston:  713.685.5400     Detroit: 734-728-4560
  1. I forgot to put my donation out, can I reschedule? You can email us directly at [email protected] or contact your local office at the number below. Houston:  713.685.5400     Detroit: 734-728-4560